About Earth Observant Inc. (EOI): Based in Louisville, Colorado, EOI is developing a unique low-flying constellation of small satellites to collect ultra-high-resolution imagery to support a wide range of earth observation applications from Very Low Earth Orbit (VLEO) using its proven, patent-pending electric propulsion technology. By operating closer to Earth than ever before, EOI will capture our planet's highest commercially available views from Space for real-time intelligence, asset monitoring, and situation awareness. EOI's Satellites-as-a-Service model will provide governmental entities and other companies with another technology to gather data previously unavailable in the commercial marketplace.

Role Responsibilities:

• Ensures the Mission Operations teams execute the agreed-upon scope within cost & schedule constraints
• Supports mission ops planning and execution for delivered systems
• Provides support to reviews & monthly reporting, action item tracking, task & resource management
• Interfaces with Space and Ground Engineering, Product Engineering, Business, and Leadership to ensure flow up, down, and across of information as well as give receivers and collaboration
• Manages operations and commissioning teams. Responsible for the crew, training, day-to-day operations, and Anomaly Resolution

• Manages Product support team. Responsible for collection planning, order management, product dissemination, and customer account management
• Responsible for ensuring the dissemination of products and interfacing with the customer directly
• Identify areas where technology can assist the client to achieve desired outcomes and roadmaps
• Owns the outcome delivery to clients including the full life cycle from onboarding to service operations
• Utilizes consultative skills to understand client success criteria and the related business requirements
• Closely collaborates with other teams to improve service delivery, system stability, and experience
• Perform risk assessments to indicate trends with products and services for clients
• Build and manage the development of teammates both professionally and technically
• Working in a fast-paced matrixed environment with multiple priorities to support clients and launch
• Lead projects through tasking and managing status updates of various teams
• Improve operational efficiency of systems and processes to support
• Manage and monitor deliverables of the various functional organizations supporting the mission
• Lead regular meetings with the team to discuss issues and concerns with resolutions in an effort to improve employee engagement
• Facilitate decision-making in a timely manner to support execution and capture timelines, resolving urgent issues affecting the operations and business rhythm of EOI Space

Role Requirements:

• With extensive experience in the space domain, LEO is ideal, and MEO is the second choice
• Prior experience managing full campaigns, including rehearsals & preplanning
• Experience building operations teams and hiring staff, performance management, and development
• True Satellite Constellations experience
• Launch & Commissioning experience (ideal if commissioning of multiple satellites at a time)
• Experience with product operations
• Experience working in a professional environment leading people
• Proven history of building and maintaining positive, productive, long-term working relationships at all levels throughout an organization
• Highly preferred past experience in a start-up or small to medium-sized organization
• Excellent interpersonal skills with a collaborative management style and inherent driver to deliver on commitments
• Ability to effectively work across multiple organizations to form teams gain internal support and achieve business results
• Knowledge and experience in organizational effectiveness and operations implementing best practices

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.